- 30+ Years of Business Process Management Improvement Experience
- 30+ Years of Sales, Marketing, and Customer Service Management Experience
- 20+ years CRM and ERP Systems Development Project Management Experience
- Expert in Lean Government Process Improvement Engineering
- Oracle/Siebel Certified Consultant and Business Analyst
- CompTIA A+ Certified IT Technician
- ITIL Ver. 3 Foundations Certified
- Microsoft Certified Professional (MCP) - Windows XP
- Lean Six Sigma Green Belt
