The Role of Process Classification Frameworks in Process Mapping

One of the first activities in the work of business process documentation is to setup a Process Classification Framework (PCF). In simple terms, a PCF is a categorized list of processes. As defined by APQC (APQC.org), “Process frameworks are essentially lists of all the key processes performed in an organization, grouped hierarchically to show how they relate to each other.“ In other words, it's a comprehensive, structured list of business processes that can be used as a standard/example for creating and organizing your organization's list of business processes. By organizing and standardizing the names of processes your business process information consumers will have an easier time finding information about specific processes. Read More…

The Many Benefits of Business Process Mapping

There are several areas of a business where the existence of good business process maps can help improve efficiency and productivity. Business executives and business process managers often take organizational-wide business process knowledge for granted, and assume everyone has “adequate” knowledge to perform their job responsibilities. In reality, few tangible, much less credible business process knowledge assets exist in any organization.

But for those astute executives and managers who recognize the need for adequate business process knowledge content, business process maps are – and should be – one of the first artifacts produced for an enterprise business process knowledge library.
Read More…

The Hidden Waste in Software Projects

It’s invisible, yet it’s right in front of you. It’s invisible, yet it’s the most common topic covered in most of your project meetings. It’s invisible, yet everyone knows it’s a problem. It’s invisible, yet you’re unwilling to make any effort to improve visibility. It’s the most costly impediment to success within every phase of the software development life cycle (SDLC). And it continues to rob productivity and profitability throughout the lifespan of the software product. Read More…

Which Comes First, Requirements or Use Cases?

That was a question posed on the r/businessanalysis Reddit community recently. Below was my response comment to the post. Read More…

How to Estimate Business Process Mapping for Software Projects

There is no industry standard or common formula for estimating the work of business process mapping and modeling. That’s primarily because of the wide range of variables involved in the work. Secondarily, few organizations have any experience in performing or managing the work of business process mapping and modeling. Read More…