There are several areas of a business where the existence of good business process maps can help improve efficiency and productivity. Business executives and business process managers often take organizational-wide business process knowledge for granted, and assume everyone has “adequate” knowledge to perform their job responsibilities. In reality, few tangible, much less credible business process knowledge assets exist in any organization.

But for those astute executives and managers who recognize the need for adequate business process knowledge content, business process maps are – and should be – one of the first artifacts produced for an enterprise business process knowledge library.
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Tags: Process Mapping, Process Modeling , Process Analysis

A business event triggers a response. The response is a business process. When a business event is triggered (initiated) only when a human performer remembers to trigger it, I call that a Memory-Based Event Trigger (MBET). MBET’s are risky because the business depends on a performer to remember to trigger the event. If the performer forgets, the process doesn’t happen. If the performer takes a day (or week or month) off, the process doesn’t happen. Read More…

Tags: Event, Process Engineering, Process Analysis